Every conversation, interaction and decision adds another piece of context. TouchNow brings it together into one continuously evolving understanding.
Build Your Cognitive Core
Calls, conversations, meetings and follow-ups continuously enrich opportunity memory — turning customer knowledge into organizational knowledge your business owns.
One Opportunity. One AI Agent.
Always watching. Always understanding.
Remembering context, recommending what happens next, protecting opportunities from leakage and diversion, and learning from every outcome
TouchNow is built to protect customer data, conversations and organizational intelligence with privacy, isolation and enterprise-grade security at every layer.
Customer data and conversations remain private to your organization and are never shared across customers.
Your customer data is yours
Customer context and AI-generated intelligence remain isolated within your organization.
Your intelligence stays isolated
Encryption, role-based access, MFA and audit trails protect sensitive customer informations.
Access only where it belongs
Privacy & Compliance
Designed to support compliance
GDPR
Designed to support compliance
India DPDP Act
Control alligned
SOC 2
Frequently asked questions
Understand how TouchNow works, where it fits in your sales stack, and how it handles customer intelligence, AI and data security.
What is TouchNow?
TouchNow is an AI-powered Revenue Execution Platform that helps businesses convert customer opportunities into revenue while protecting them from opportunity leakage caused by process gaps, oversight or intended actions. It brings intelligence and visibility across the customer journey so every opportunity can be understood, qualified, acted upon and retained as organisational knowledge.
What is Continuous Opportunity Intelligence?
Continuous Opportunity Intelligence is TouchNow's approach to continuously understanding an opportunity as it evolves. Instead of treating a lead as a static record, TouchNow learns from conversations, calls, meetings, follow-ups, customer behaviour and sales activity to maintain context and help determine what deserves attention next.
How is TouchNow different from a CRM?
A CRM primarily records customer and sales information. TouchNow adds an intelligence and execution layer around opportunities. It continuously interprets customer interactions, builds opportunity context, qualifies and prioritises opportunities, recommends next actions, monitors execution and helps protect opportunities from leakage. TouchNow can work alongside existing CRM and sales systems.
Does TouchNow replace my existing CRM?
Not necessarily. TouchNow can work alongside existing CRM, marketing and sales systems, adding continuous intelligence and execution capabilities around customer opportunities. Depending on the organisation's requirements, TouchNow can also provide core sales execution capabilities within the platform.
How does TouchNow help increase revenue?
TouchNow helps businesses get more revenue from the opportunities they already create by improving qualification, prioritisation, follow-up and sales execution. It helps teams identify what deserves attention, act at the right time and reduce opportunity leakage across the customer journey.
How does TouchNow prevent opportunity leakage?
TouchNow continuously monitors opportunities and sales execution for missed follow-ups, delayed actions, process gaps and integrity risks. It provides managers with visibility into how opportunities are being handled and surfaces situations that may require attention before valuable opportunities are lost.
Does TouchNow use AI to qualify leads and opportunities?
Yes. TouchNow can use AI-powered conversations and contextual intelligence to understand customer intent, requirements, preferences and timelines. It uses this information to help qualify and prioritise opportunities so sales teams can focus their attention appropriately.
Can TouchNow analyse sales calls?
Yes. TouchNow can analyse sales conversations conducted through its integrated telephony capabilities. Call intelligence can contribute to opportunity memory, customer context, sales recommendations, execution visibility and integrity signals.
Does TouchNow replace salespeople with AI?
No. TouchNow is designed to augment sales teams rather than replace them. AI can handle appropriate qualification, nurturing and intelligence tasks while helping human sales representatives understand opportunities, remember context, prioritise actions and make better-informed decisions.
What customer interactions can TouchNow understand?
TouchNow can build intelligence from interactions and activities across the customer journey, including lead-source context, AI conversations, WhatsApp interactions, sales calls, meetings, follow-ups, tasks and decisions. These signals contribute to an evolving understanding of each opportunity.
Which industries can use TouchNow?
TouchNow is designed for businesses where customer opportunities move through qualification, engagement and sales execution. Relevant industries include real estate, education, BFSI, OEMs and distributors, B2B sales, D2C, travel and tourism, and automotive.
Is customer data secure with TouchNow?
TouchNow is designed with security, privacy and organisational control in mind. It uses role-based access controls, auditability and security safeguards to protect customer and business information. Its approach is designed to support applicable privacy and data-protection requirements.
How does TouchNow help businesses own their customer knowledge?
TouchNow continuously captures and structures intelligence from customer conversations, calls, meetings, preferences, concerns, decisions and sales activities. This turns knowledge that would otherwise remain fragmented across systems or in individual salespeople's heads into organisational knowledge that stays with the business.
Does TouchNow use customer data to train public AI models?
TouchNow does not use customer business data to train public AI models. Customer-specific intelligence and learnings are used within the platform to provide contextual intelligence, retrieval and assistance for the relevant organisation, subject to TouchNow's privacy and data-processing terms.
